Terms and Conditions

Last Updated: December 19, 2025

1. Acceptance of Terms

Your use of the Website and Services constitutes your acceptance of these Terms. This Agreement is effective as of the date you first access the Website or submit information through any form, chat widget, scheduling tool, or other interactive feature.

We reserve the right to modify, amend, or update these Terms at any time. Material changes will be indicated by updating the "Last Updated" date. Your continued use of the Website or Services after such changes constitutes acceptance of the modified Terms.

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2. Eligibility & User Representations

By using our Website and Services, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts
• You are a business owner, authorized representative, or decision-maker with authority to bind your organization
• All information you provide is accurate, current, and complete
• You have the legal right to provide all contact information submitted (including email addresses and phone numbers)
• You will not use the Services for any unlawful, fraudulent, or unauthorized purpose
• Your use of the Services will comply with all applicable local, state, federal, and international laws and regulations

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3. Permitted Use of Website and Services

You may use the Website and Services only for lawful business purposes. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems, servers, networks, or data
• Interfere with, disrupt, or impose unreasonable burdens on the Website or Services
• Use automated tools (bots, scrapers, spiders) to access the Website without permission
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Submit false, misleading, or fraudulent information
• Harvest or collect user data without authorization
• Use the Services to send spam, unsolicited communications, or violate anti-spam laws
• Reverse engineer, decompile, or attempt to extract source code from the Website
• Remove or obscure any proprietary notices or labels

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6. User Submissions & Data Accuracy

When you submit information through our Website, forms, or Services, you represent and warrant that:

• All information provided is accurate, truthful, current, and complete
• You have the legal authority and right to provide all submitted contact information
• If providing information on behalf of a business, you are authorized to bind that entity
• You will promptly update any information that becomes inaccurate or outdated
• You will not submit false, misleading, or fraudulent data
• You will not submit third-party contact information without their express consent
• You will not use the Services to collect or harvest data from other users

Misrepresentation or Fraud: Submitting false information, impersonating others, or providing unauthorized contact details may result in immediate termination of Services and potential legal action.

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7. Services Disclaimer & No Guarantee of Results

You acknowledge and agree that:

• Business results depend on multiple factors beyond our control, including market conditions, your execution, industry dynamics, competition, and economic factors
• Past performance, case studies, testimonials, and examples shown on our Website do not guarantee future results for your business
• We provide tools, strategies, and systems, but ultimate success depends on your implementation and effort
• All content, guides, recommendations, and advice provided are for informational and educational purposes only
• Nothing on this Website or in our Services constitutes legal, financial, tax, or professional advice
• You should consult with appropriate licensed professionals before making business decisions
• We make no warranties regarding the accuracy, completeness, or timeliness of content on the Website

AI & Automation Disclaimer

Our Services utilize artificial intelligence (AI) and automation technologies. You understand that:

• AI systems may occasionally produce unexpected or imperfect results
• Automated systems require proper setup, monitoring, and ongoing optimization
• You are responsible for reviewing and approving AI-generated content before public use
• We are not liable for outcomes resulting from AI-generated content or automated processes

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8. Intellectual Property Rights

All content, materials, designs, graphics, logos, text, software, code, data, and other intellectual property on this Website and within our Services (collectively, "Content") are the exclusive property of Lead Nurturer or our licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.

Our Rights

You acknowledge that we retain all rights, title, and interest in and to:

• The Website design, structure, and functionality
• Lead Nurturer name, logo, and branding
• All proprietary methodologies, frameworks, and processes
• Educational content, guides, templates, and resources
• Software, code, algorithms, and automation systems

Your Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services for your personal or internal business purposes only. You may NOT:

• Copy, reproduce, distribute, or create derivative works from our Content without written permission
• Republish, resell, or commercialize our Content or Services
• Use our Content in any way that suggests endorsement or affiliation without authorization
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Frame, mirror, or scrape the Website or Services
• Reverse engineer or attempt to extract source code or underlying technology

Client Work Product

For materials specifically created for you as part of paid Services (e.g., custom automation setups, personalized strategies), you receive a license to use those materials for your business. We retain ownership of underlying frameworks, methodologies, and reusable components.

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9. Third-Party Services & Integrations

Our Services may integrate with, utilize, or link to third-party platforms, tools, and services, including but not limited to:

• GoHighLevel (CRM, automation, and communications platform)
• Google services (Analytics, Ads, Workspace)
• Facebook and social media platforms
• Payment processors
• Email service providers
• SMS and voice carriers
• Cloud hosting and storage providers
• Other business software and integrations

You acknowledge and agree that:

• Third-party services are governed by their own terms, conditions, and privacy policies
• We are not responsible for the availability, functionality, security, or practices of third-party services
• You must comply with all third-party terms when using integrated services
• We make no warranties regarding third-party services
• Links to external websites do not constitute endorsements
• You access third-party services at your own risk

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10. Payment Terms (If Applicable)

If you purchase Services from Lead Nurturer:

• Payment is due according to the terms specified in your service agreement or invoice
• All fees are in U.S. Dollars unless otherwise stated
• Prices are subject to change with notice for future purchases
• You are responsible for all applicable taxes
• Late payments may result in service suspension or termination
• Setup fees, deposits, and certain other fees may be non-refundable as specified
• Subscription services auto-renew unless canceled according to the cancellation policy

Refund Policy

Refund eligibility depends on the specific Services purchased and will be outlined in your service agreement. Generally:

• Setup fees and implementation work are non-refundable once work has commenced
• Monthly subscription fees may be refundable within a specified timeframe if Services have not been utilized
• Custom work, completed deliverables, and consumed services are non-refundable
• Refund requests must be submitted in writing to [email protected]

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11. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Website and Services, you also agree to the terms of our Privacy Policy. Please review our Privacy Policy at https://leadnurturer.com/privacy to understand how we handle your data.

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12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

Lead Nurturer, its owners, officers, employees, contractors, agents, and affiliates SHALL NOT BE LIABLE for any:

• Indirect, incidental, special, consequential, punitive, or exemplary damages
• Loss of profits, revenue, business opportunities, data, or goodwill
• Business interruption or lost savings
• Damages arising from your use or inability to use the Website or Services
• Damages resulting from third-party services, integrations, or platforms
• Damages from unauthorized access to your data or communications
• Damages from errors, inaccuracies, or omissions in content
• Damages from viruses, malware, or other harmful components

REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Maximum Liability: In no event shall our total aggregate liability to you for all claims arising from or related to the Services exceed the amount you have paid to Lead Nurturer in the twelve (12) months preceding the claim, or $100 USD if no payments have been made.

Warranty Disclaimer

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

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13. Indemnification

You agree to indemnify, defend, and hold harmless Lead Nurturer, its owners, officers, employees, contractors, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Website or Services
• Your violation of these Terms or applicable laws
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any false, inaccurate, or misleading information you provide
• Your negligence or willful misconduct
• Any dispute between you and a third party

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

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14. Termination & Suspension

Termination by Us

We reserve the right to suspend, restrict, or terminate your access to the Website or Services, with or without notice, for any reason including but not limited to:

• Violation of these Terms or our policies
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Providing false or misleading information
• Conduct that harms or threatens other users or our business
• At our sole discretion for any reason or no reason

Termination by You

You may terminate your use of Services by:

• Ceasing to use the Website
• Contacting us to request account closure or service cancellation
• Following cancellation procedures outlined in your service agreement

Effect of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• We may delete your account and data in accordance with our retention policies
• You remain liable for any outstanding fees or obligations
• Provisions that by their nature should survive termination will remain in effect (including Sections 7, 8, 12, 13, 15, and 16)

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15. Dispute Resolution & Arbitration

Informal Resolution

Before filing any formal claim, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We commit to working with you in good faith to reach a resolution within 60 days.

Binding Arbitration

If we cannot resolve a dispute informally, you and Lead Nurturer agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration Procedures:

• Arbitration will be conducted by a single neutral arbitrator
• The arbitrator's decision is final and binding
• Arbitration will take place remotely or in Allegheny County, PA
• Each party bears their own costs unless otherwise awarded by the arbitrator
• The arbitrator may award the same relief as a court, but only to you individually

Class Action Waiver

YOU AND LEAD NURTURER AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.

Exceptions to Arbitration

Either party may seek relief in small claims court for disputes within its jurisdiction. Additionally, either party may seek injunctive or equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

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16. Governing Law & Jurisdiction

These Terms and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of the United States and the State of Pennsylvania, without regard to conflict of law principles.

For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Allegheny County, PA.

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17. Contact Information

For questions about these Terms, to report violations, exercise your rights, or request support, please contact us using the information above. We will respond to inquiries within 2-3 business days.

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18. Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with Lead Nurturer, constitute the entire agreement between you and Lead Nurturer regarding the Website and Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Lead Nurturer.

Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. We may freely assign these Terms. Any attempted assignment in violation of this section is void.

Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet failures, or third-party service disruptions.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Notices

All notices to Lead Nurturer must be sent in writing to [email protected] or the mailing address listed in Section 17. Notices to you may be provided via email, SMS, or posting on the Website.

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19. Updates to These Terms

We reserve the right to modify, amend, or update these Terms at any time to reflect changes in our Services, legal requirements, business practices, or for any other reason.

How You Will Be Notified:

• We will update the "Last Updated" date at the top of this page
• For material changes, we may provide additional notice via email or prominent Website notification
• Continued use of the Website or Services after changes are posted constitutes acceptance of the modified Terms

Your Options: If you do not agree to modified Terms, you must discontinue use of the Website and Services. Continued use indicates acceptance.

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